Each employee is responsible for ensuring the confidentiality of all personal information they may access. In addition, every employee annually signs a Code of Ethics, which includes provisions on the protection of personal information.
- What is meant by personal information;
- Why we collect and use your personal information;
- How we protect your information; and
- How your concerns may be addressed.
PERSONAL INFORMATION
Personal information refers to information that identifies you. It may include information such as your age, marital status, employment history, home address, personal e-mail address and home telephone number.
Why do we need your personal information?
We require your personal information in order to establish a relationship with you and provide you with the best possible service. The better we know you, the better we can serve you.
How do we obtain your personal information?
Personal information is obtained primarily from you, although we may also obtain information from other sources with your consent. These other sources may include, but are not limited to, your affinity/alumni group.
How do we use your personal information?
The information we ask for is required for the services you want.
Who do we disclose your personal information to?
Your personal information will only be used for the purposes stated to assist us in providing you with the best possible service. We will not disclose any personal information to any third party unless consent is provided.
OBTAINING YOUR CONSENT
You provide your consent to us to use your personal information via email communication, on-line forms or in writing. Also, consent may be obtained verbally at the time you provide us with your personal information. Affinity Response (2003) Inc. will only use your personal information for the purposes stated above or for the purposes stated at the time of collection and will not use it for any other purpose without first obtaining your consent.
Withdrawing your consent
Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of your personal information or you may withdraw your consent to our further collection or disclosure of your personal information by contacting Affinity Response (2003) Inc. at any time.
Where is your personal information kept?
Your personal information may be kept in electronic or paper format in the offices of Affinity Response (2003) Inc., its affiliates or its third party service providers.
PROTECTING YOUR INFORMATION
Policies, procedures, guidelines, and safeguards have been put in place at Affinity Response (2003) Inc. to ensure your personal information is protected in accordance with all applicable privacy legislation, including the Federal legislation known as the Personal Information Protection and Electronic Documents Act. We have control systems to protect your personal information against unauthorized access, use, alteration, duplication, destruction, disclosure, loss or theft. Our employees and our service providers have access to your personal information to enable them to perform their duties in servicing you. Our employees are bound by our Code of Ethics and Privacy Policy. We have guidelines in place to ensure our service providers, agents and affiliates meet our security standards and as part of their contracts with us they are bound to keep your information confidential. Any personal information collected from you will only be used for the purposes identified at the time of collecting the information and will be retained for as long as is necessary to fulfill the service, or as required by law. Security measures including passwords, restricted access to our offices and records, physical access security, and file encryption have been put in place to protect your information against unauthorized access, modification, loss, theft or general misuse.
COMPLAINTS
Affinity Response (2003) Inc. is committed to treating you with respect and consideration in all dealings. From time to time however, a misunderstanding or error may occur regarding matters of privacy. In such circumstances, Affinity Response (2003) will act diligently to resolve the problem. Your complaint may be easily resolved by contacting our Privacy Officer:
Phone: 416-504-5004
Fax: 416-504-9896
E-mail: privacy@affinityresponse.com
Mail: Affinity Response (2003) Inc.
Attention: Privacy Officer
200 Front Street, Suite 2405, Box 21
Toronto , Ontario M5V 3K2
Affinity Response (2003) Inc. will respond to your complaint in a timely fashion. Should you find that the proposed resolution is unacceptable, you may contact the following institution:
The Privacy Commissioner of Canada
112 Kent StreetOttawa , Ontario K1A 1H3
Phone: 613-995-8210 or 1-800-282-1376
Or in Quebec :
The Commission d'accès à l'information
575, rue St. Amable, Bureau 1.10Québec, Québec G1R 2G4
Phone: 418-528-7741 or 1-888-528-7741
WEBSITE & EMAIL
Internet Privacy Statement
This statement describes how we collect information from you or about you, why we collect this information, how we will use or disclose this information and how you can update or delete personably identifiable information collected about you from our records.
IP Addresses
There are several types of information we collect. For all visitors to the Web site, we collect and log your IP address. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information to properly administer our system and to gather aggregate information on visitors to our site and how our site is being used, including the pages visitors are viewing. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.
Cookies
We may also place small data files, called "cookies," in the browser file of your computer's hard drive. These cookies automatically identify your browser to our server whenever you interact with the Web site. Most browsers automatically accept these cookies, but you usually can change your browser setting to prevent the acceptance of cookies. In addition, we usually collect the domain name of the server from which you are visiting. This can provide us with information relating to the sources of our traffic. Collecting this information does not allow us to personally identify you.
Registration Information
We also collect personal information that you choose to share with us in the registration and interactive portions of this Web site. This information may include personal information, e-mail addresses and your answers to questions. This information is only collected with your permission. We collect this information, should you decide to provide it to us, to provide you with the services and information being offered.
E-mail and Newsletters
We may occasionally send you informational e-mails or surveys. These e-mails may often include links to the Web sites of other organizations. To enable Affinity Response to tailor our communications to your interests, we may track the Web links that you click on. This tracked information will only be used to analyze your interest in our communications, and in keeping with Affinity Response’s Privacy.
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